Questions & Answers

Our virtual assistants have spent their entire careers supporting business owners and senior professionals, meaning they have developed a skill set that you would be hard pushed to compete with. It would be much more efficient for you to focus on what you are great at, anything from doing billable work for clients through to sales meetings – and leave a dedicated virtual assistant to take care of the administrative tasks.

It’s also makes a lot of financial sense!
You don’t need to worry about insurance, CPF contribution, training, performance reviews, desk space, laptops, payroll… and the long list of other tasks and costs generated by hiring internally. Hiring a virtual assistant is efficient, effective and enjoyable!

•Time & task tracking
•Screenshot recordings
•Start & finish time

This will give you the confidence that your dedicated virtual assistant will be 100% productive throughout the day.

Your staff will have one or more of the following skillsets: executive admin, project management, bookkeeping, customer service, and marketing assistance. Once we get to know your requirements, we’ll match you with virtual assistant to provide you with required skill for your business. Visit our homepage for the list of task that can be supported by our virtual assistant.

As per our existing procedure, you will be assigned one virtual assistant after sign up process. However if you need more than one assistant, we will customize our plans for you. Hence please do send an email to us at va@macrayan.com.sg and our consultant will contact you pertaining to your request.

While all of our virtual assistant go through a rigorous interview and vetting process, we recommend that you first establish a working relationship with your virtual assistant so that you feel comfortable before you share this type of information. Treat your virtual assistant as your new employee and build up trust as you get to know them better. If you do decide to divulge confidential information, do it methodically and one step at a time. Again, it is highly advisable to exercise extra caution when to disclose sensitive and confidential information to your virtual assistant.

Yes, most certainly. Fortunately, because of the time we put into our unique matching process at Macrayan, it’s very rare for a client not to gel with their virtual assistant. But if you are ever feeling frustrated or fed up, at any point whatsoever, you simply get in touch with your account manager and let them know how you feel. We will replace your virtual assistant with a suitable virtual assistant within 3 working days of your request & we will make sure that the continuity is maintained with proper transfer of tasks knowledge. You would never be forced to work with someone you don’t get excited about working with.

Absolutely not. Following your consultation call, you’ll receive a detailed recommendation that outlines the skills and experience of the virtual assistant we recommend you work with. If you like what’s on their profile, you’ll speak to them directly. Only if you’re interested with the match that we’ve arranged, then we will proceed with the necessary for your signup with us.

No one knows what you want to do better than you. We can offer our opinion, but in the end, you know what you need best. We can help you decide this during a consultation call. For a start, we recommend working on the basis that there are approximately 20 working days in a month. So if you think 1-2 hours per day would be sufficient, based on how much time you spend on these tasks yourself, 30 hours per month will be ideal for your business needs. 

However, we understand that it’s difficult to be exact. That’s why unused hours will roll over (only for Business Plan) and if you need any extra time each month, we will simply bill you for this. You can also switch plans at any time.

We understand you need flexibility, so we have modeled our validity accordingly. We give you 3 months to use your hours. So your hours will rollover for 3 months, providing you enough time to utilize them. Unused hours will expire at the end of the three months period. Please make sure that you will utilize your virtual assistant to the fullest by assigning tasks.

Your account manager will e-mail you in advance informing that your plan is getting exhausted soon, with a link to renew or buy the plan as per your needs. Just follow the link & once you have bought the hours, you are ready to use our virtual assistant services again.

Yes, you can definitely get more work done. However, you will be charged at the additional hourly rate applicable for that particular plan.

We know what it’s like to run a growing business. Things change. If you need to switch or cancel plans, just let your account manager know at least 30 days before your next billing date and they’ll switch you over or cancel your account. 

Please use the registered email address, as it would help us in identifying your account details with us. In case you are sending this request from a different email, then please do mention your name & your assistant’s name so that it helps in taking quicker actions.

We want to provide flexible plans and services. However, in order to keep our pricing competitive, we need 30 days to reorganize our resources efficiently.

Our plans are all-inclusive and there are absolutely no hidden fees. The only extras you might need to budget for are if your virtual assistant will incur expenses as a result of the work you need them to do. Postage costs, travel expenses or high volumes of phone calls would be examples of any costs you would need to reimburse us for (at cost). An additional fee is also applied if you choose to use design or web services, which are charged separately from your regular plan.

Please click here to refer to our available payment mode. Do take note that card payments are subject to a 5%processing fee. Your plan will renew on the same day each month.

You billing cycle would be from the 1st day of the month till the last day of the month. You will receive an invoice from the billing team that is generated at the start of every month as per the allotted plan. Any extra/additional usage on a particular month will be added to the next month’s invoice. Only for the first month (sign-up) and during the notice period (plan change) you will receive a prorated invoice based on the number of days the account is active and allotment of hours to the plan also happens accordingly.

Since we take a very personalized approach to assigning you a virtual assistant, the first step before you sign up is to find out your requirements. Click here and furnish us what you need, and we’ll be in touch within a few hours to schedule a time to speak. You will get a chance to review your virtual assistant’s profile, and speak with them first to make sure it’s a good match before you sign up with us.

When you have decided to select your Virtual Assistant, you will be given an agreement contract to be signed and the invoice for the first month. When we have received the signed contract and payment from you, we will connect you with the virtual assistant through an e-mail and phone call. You will be able  to proceed with communicating directly with your Virtual Assistant. Account Manager will be also assigned to you.